Surface Ready Policy
To help our team clean efficiently and protect your belongings, we ask that floors, countertops, and other surfaces be reasonably cleared of personal items such as toys, clothing, paperwork, and dishes prior to arrival. Areas with excessive clutter may be skipped to avoid accidental damage or misplacement of items.
Utilities & Access
Homes must have functional electricity, running water, and reasonable climate control (heating and/or air conditioning). If required utilities or access are unavailable at the time of service, the appointment may need to be rescheduled and a service fee may apply.
Pet Policy
We love pets. For the safety of your pets and our team, clients are responsible for securing any animals that may interfere with cleaning or create unsafe working conditions. If a pet prevents our team from safely completing service, certain areas may be skipped.
Initial Cleanings & Deep Cleaning Conditions
Homes receiving first-time service, or homes with significant buildup, may require additional time and attention beyond standard maintenance cleaning. If the condition of the home differs substantially from what was described at booking, pricing and service scope may be adjusted accordingly.
Maintenance Cleaning Standards
Recurring maintenance cleanings are intended to maintain a home that is already in generally clean condition. Excessive buildup, neglected areas, or conditions requiring extra time may be addressed as add-on services or may require conversion to a deep cleaning appointment.
Arrival Window
Service appointments are scheduled within an arrival window to accommodate traffic, prior appointments, and unforeseen delays. We will make reasonable efforts to communicate any significant delays when possible.
Furniture & Heavy Items
For the safety of our team and to prevent damage to flooring or furniture, we do not move items weighing more than 35 lbs.
Ladder & Height Restrictions
Our team does not climb higher than a two-step stool.
Valuable or Fragile Items
We recommend securing or relocating fragile, sentimental, or high-value items prior to service. Items valued over $250 should be placed in a designated “no-clean” area whenever possible.
Biohazards & Unsafe Conditions
For health and safety reasons, we do not clean bodily fluids, animal waste, mold, pest infestations, or other hazardous conditions. We reserve the right to decline or discontinue service if unsafe conditions are present.
Pre-Existing Conditions
Howdy Home Cleaning is not responsible for damage resulting from normal wear and tear, improper installation, or pre-existing conditions, including but not limited to loose fixtures, brittle blinds, deteriorated caulking, worn surfaces, or unsecured items.
In some cases, dirt, buildup, or heavy grime may conceal existing damage such as scratches, stains, chips, or discoloration that become visible after cleaning. While we always use reasonable care, Howdy Home Cleaning cannot be held responsible for pre-existing damage discovered during or after service.
Photo Documentation
To ensure quality control and service documentation, our team may take non-identifying before-and-after photos of areas within the home. These photos are used internally unless explicit written permission is granted for marketing purposes.
Card on File
A valid credit or debit card is required to remain securely on file for all services.
Automatic Payment Authorization
By scheduling service, clients authorize Howdy Home Cleaning to charge the card on file for scheduled services, applicable fees, and approved add-ons on the day of service.
Recurring Service Pricing
Recurring service rates are based on the home remaining in generally maintained condition and consistent service frequency. Howdy Home Cleaning reserves the right to adjust pricing with notice if service frequency changes or if homes regularly require additional time beyond the expected scope.
Cancellations & Lockouts
We kindly request at least 24 hours’ notice for cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice may incur a $50 cancellation fee. If our team is unable to access the home at the scheduled time, a lockout fee may also apply.
Satisfaction Guarantee
If you are dissatisfied with any portion of your cleaning, please notify us within 24 hours so we can promptly address the concern.
Non-Solicitation of Employees
Clients agree not to directly solicit or hire any current or former Howdy Home Cleaning employee or contractor who has provided services to their home within the past 12 months.
We invest significant time and resources into training our team and building trusted client relationships. In the event of a violation, Howdy Home Cleaning reserves the right to pursue appropriate remedies, including recovery of reasonable costs associated with recruiting, training, and replacing team members.
Third-Party Access & Security
Howdy Home Cleaning is not responsible for lost items, security concerns, or access-related issues when third parties (including contractors, movers, guests, or other service providers) are present or have access to the home during the service window.
Agreement: By scheduling service with Howdy Home Cleaning, you acknowledge that you have read, understood, and agreed to these Master Terms of Service